Privacy Policy

1. Who We Are

O3M Directional Marketing Pvt Ltd (“O3M”, “we”, “us”, or “our”) operates https://o3mdm.com. We are a Digital Growth & Marketing Technology Company headquartered in Chennai, Tamil Nadu, India.

This Privacy Policy explains what personal data we collect when you visit our website or submit an enquiry, how we use it, and your rights in relation to it. Please read it carefully.

2. Information We Collect

Contact form submissions

When you submit an enquiry through our contact form, we collect: your name, email address, phone number, company name, service interest, industry, and any message you provide. This information is provided voluntarily.

Analytics and usage data

If you consent to analytics cookies, we collect data about how you use our website through Google Analytics 4 (via Google Tag Manager). This includes pages visited, time spent, referring sources, device and browser type, and approximate geographic location derived from IP address. We do not collect or store your IP address directly.

Automatically collected technical data

Our web server and hosting provider (Netlify) may log basic technical data such as request timestamps and error logs for security and operational purposes. This data is not linked to individuals.

3. How We Use Your Information

• Responding to your enquiry: We use your contact form data to understand your requirements and respond to your business enquiry.
• Internal records: We maintain a record of enquiries received to manage our business relationships.
• Improving our website: With your consent, we use analytics data to understand how visitors use our site and to improve content and user experience.
• Compliance: We may use or disclose data to comply with applicable law or respond to legal requests from authorities.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies and Tracking

We use cookies and similar technologies on our website. Cookies are small text files stored on your device. We use two categories of cookies:

You can change your cookie preference at any time by clicking Cookie Settingsin the footer of any page, which reopens the consent banner. When you choose “Essential Only”, any first-party analytics cookies (_ga, _ga_*) already set on this domain are removed immediately. Google-domain cookies cannot be removed by this site. You can also disable cookies entirely through your browser settings.

5. Third-Party Services

We use the following third-party services that may process your data on our behalf:

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

We may share your data with trusted service providers who process it on our behalf (listed in Section 5), and with legal or government authorities where we are required to do so by applicable law.

7. International Data Transfers

Our operations are based in India. However, some third-party services we use (such as Google) may transfer and process your data in countries outside India. When this occurs, those transfers are governed by the service provider’s data transfer mechanisms and safeguards. For EU/EEA and UK residents, Google relies on Standard Contractual Clauses or other approved mechanisms for international transfers.

8. Data Retention

Contact form data is retained for as long as necessary to respond to and manage your enquiry, and for a reasonable period thereafter in case of follow-up communications. Google Analytics data is retained for 14 months by default in our GA4 property.

If you request deletion of your personal data, we will take reasonable steps to remove it from our records and request deletion from third-party processors where technically feasible.

9. Your Rights

EU / UK residents (GDPR and UK GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your data in certain circumstances.
• Right to restriction — request that we limit how we process your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on our legitimate interests.
• Right to withdraw consent — withdraw analytics cookie consent at any time without affecting prior processing.

California residents (CCPA / CPRA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under CCPA.

India residents (DPDP Act 2023)

Under India’s Digital Personal Data Protection Act 2023, you have the right to access, correct, and erase your personal data, and to withdraw consent to processing. To exercise any of these rights, contact us using the details in Section 13.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data through our website, please contact us and we will take steps to remove it.

12. Links to Other Websites

Our website contains links to third-party websites, including our technology partners and social media profiles. These websites have their own privacy policies and we are not responsible for their data practices. We encourage you to review their privacy policies before sharing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to request deletion of your personal data, please contact us:

If you are an EU or UK resident and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.